Support Center

Everything you need to solve a problem quickly — and the fastest ways to reach us if you still need a hand.

Before you write to us

Many questions are answered faster if you check directly:

Installation issues or QR code error messages? → Installation guide (iPhone & Android)

General questions about eSIM, compatibility, data usage or refunds? → Frequently asked questions (FAQ)

If you don't find an answer there, just get in touch with us directly.

How can we help you?

So we can help you faster, please include with your request if possible:

your order number (from the confirmation email),
your device model (e.g. iPhone 15, Samsung Galaxy S24),
a short description of the problem, ideally with a screenshot.

Refund or withdrawal

For refund questions or if you'd like to withdraw from your purchase, write to us at support@peydsim.de with your order number. You'll find the conditions in our Terms.

Company details

Demcom Management GmbH
Mergenthalerallee 79–81
65760 Eschborn, Deutschland

You'll find further details in our Imprint.