Question 1

The QR code doesn’t work or says “This code is no longer valid”. What should I do?

Accepted Answer

An eSIM QR code can only be scanned and installed once. If it has already been installed on a device, it cannot be used again.

If you’re unable to install your eSIM, please check the following:

• Make sure your device is eSIM-capable — see How do I know if my phone is eSIM-capable?
• Ensure your phone is network unlocked (SIM-lock free). Carrier-locked devices may not support eSIMs from other providers.
• Check that you have an active internet connection. A Wi-Fi or mobile data connection is required to download and install the eSIM profile.
• Make sure the QR code has not already been used. Each QR code can only be installed and used once.

If you’ve checked the above and the issue persists, please contact our support team. We’ll verify the status of your eSIM and help you resolve the issue.

Question 2

My eSIM won’t connect to the network. What should I do?

Accepted Answer

If your eSIM isn’t connecting to the network, try the following steps:

• Turn Airplane Mode on for 30 seconds, then turn it off.
• Restart your device.
• Make sure your eSIM is enabled.
• Set peydsim as your Mobile Data SIM.
• Enable Data Roaming for your eSIM — data roaming is required for most travel eSIMs.

iPhone — go to Settings → Mobile Service (or Cellular) → peydsim:

• Turn This Line on.
• Enable Data Roaming.
• Go to Mobile Data and switch it to peydsim.

Android — go to Settings → Network & Internet (or Connections) → SIM Manager, SIM Cards & Mobile Networks, or Mobile Network (menu names may vary by manufacturer):

• Make sure your eSIM is enabled.
• Set peydsim as your Mobile Data SIM.
• Open Mobile Network settings and enable Data Roaming.

If the issue persists after following these steps, please contact our support team and include:

• Your destination country
• Your phone model
• A screenshot of your mobile network settings
• A screenshot of any error message you receive

Question 3

Why is my internet connection slow?

Accepted Answer

Our eSIM automatically connects to the best available and fastest supported network in your location, so slow internet speeds are uncommon.

If your connection is slower than expected, it may be due to:

• Limited network coverage or temporary congestion.
• Your current location (e.g. indoors or in remote areas).
• The local mobile network provider.

If you’re using an unlimited data plan, please note that a fair usage policy applies. After using 2 GB of high-speed data in a single day, your speed is reduced to 512 kbps for the remainder of that day. Your full high-speed allowance is automatically restored every 24 hours.

If you continue to experience slow speeds, please contact our support team and let us know your destination country and current location. We’ll be happy to assist you.

Question 4

I accidentally deleted my eSIM — what now?

Accepted Answer

Once deleted, an eSIM profile usually cannot be restored and the QR code can no longer be installed. Please contact our support team and we’ll look into your individual case.

Question 5

What happens if my eSIM doesn’t work at all?

Accepted Answer

If there is a demonstrable technical problem, you’ll receive a full or partial refund. Please contact us so we can check your order.

Connection or QR issues

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